Terms and Conditions

1. Introduction

Welcome to Reddome. These Terms and Conditions ("Terms") govern your use of our website (www.reddome.org) and the cybersecurity services provided by Reddome Ltd ("Reddome", "we", "us", or "our").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Definitions

In these Terms, unless the context otherwise requires:

• "Client" means any individual or organisation that engages Reddome for services
• "Services" means all cybersecurity services provided by Reddome, including but not limited to penetration testing, SOC services, MSSP solutions, CE+ certification support, and training
• "Deliverables" means all reports, documentation, and materials produced as part of our services
• "Confidential Information" means any information disclosed by either party that is designated as confidential or should reasonably be understood to be confidential
• "Systems" means any computer systems, networks, applications, or infrastructure owned or operated by the Client
• "Academy" refers to Reddome Academy, our cybersecurity training and certification division
• "Working Day" means Monday to Friday, excluding UK public holidays

3. Our Services

Reddome provides professional cybersecurity services including:

4. Engagement and Acceptance

4.1 Service Agreements

All engagements for professional services will be governed by a specific Service Agreement or Statement of Work (SOW) that outlines:

• Scope of services to be provided
• Timeline and milestones
• Fees and payment schedule
• Specific terms applicable to the engagement

4.2 Authorisation

For penetration testing and security assessment services, you warrant and represent that:

• You have the legal authority to authorise testing on the specified systems
• You own or have written permission from the owner of all systems to be tested
• Testing will not violate any laws, regulations, or third-party agreements
• You will provide written authorisation before any testing commences

4.3 Acceptance of Deliverables

Deliverables shall be deemed accepted unless you notify us in writing of any material deficiencies within fourteen (14) days of delivery.

5. Client Obligations

As our Client, you agree to:

1. Provide accurate and complete information necessary for the provision of services
2. Grant appropriate access to systems, personnel, and documentation as required
3. Ensure you have all necessary rights, permissions, and authorisations for services to be performed
4. Notify us promptly of any changes that may affect the services
5. Maintain appropriate backups of your systems and data before any testing
6. Designate a primary point of contact for communications
7. Review and respond to deliverables within agreed timeframes
8. Comply with all applicable laws and regulations

6. Payment Terms

6.1 Fees

Fees for our services will be as specified in the applicable Service Agreement or quotation. Unless otherwise stated, all fees are:

• Quoted in British Pounds Sterling (GBP)
• Exclusive of VAT, which will be added at the applicable rate
• Based on the scope defined at the time of quotation

6.2 Payment Schedule

• Payment terms are typically 30 days from invoice date unless otherwise agreed
• For certain services, we may require payment in advance or a deposit
• Academy training fees are payable in advance of course commencement

6.3 Late Payment

We reserve the right to charge interest on overdue amounts at 4% above the Bank of England base rate. We may also suspend services if payments remain outstanding beyond 30 days.

6.4 Additional Work

Any work outside the agreed scope will be subject to additional charges. We will notify you and seek approval before commencing any out-of-scope work.

7. Intellectual Property

7.1 Client Materials

All intellectual property rights in materials provided by you remain your property.

7.2 Reddome Materials

All intellectual property rights in our methodologies, tools, templates, and pre-existing materials remain our property. You are granted a non-exclusive licence to use deliverables for your internal business purposes.

7.3 Reports and Deliverables

Upon full payment, you will own the specific report content and findings relating to your systems. However, our underlying methodologies, frameworks, and tools remain our property.

7.4 Academy Materials

All training materials, course content, and certifications provided through Reddome Academy remain our intellectual property. You may not reproduce, distribute, or commercially exploit these materials without our written consent.

8. Confidentiality

8.1 Mutual Obligations

Both parties agree to:

• Keep all Confidential Information strictly confidential
• Use Confidential Information only for the purposes of the engagement
• Not disclose Confidential Information to third parties without prior written consent
• Take reasonable measures to protect Confidential Information

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party before disclosure
• Is independently developed without use of Confidential Information
• Is required to be disclosed by law or regulatory authority

8.3 Security Assessment Results

We treat all vulnerability findings and security assessment results as strictly confidential. We will not disclose these to any third party without your express written consent.

9. Limitation of Liability

9.1 Service Limitations

While we exercise reasonable skill and care in providing our services:

• Security assessments identify vulnerabilities present at the time of testing and cannot guarantee complete security
• New vulnerabilities may emerge after testing is complete
• We cannot guarantee that all vulnerabilities will be identified
• Remediation and implementation of recommendations is your responsibility

9.2 Liability Cap

Subject to clause 9.3, our total liability arising from or in connection with our services shall not exceed:

• The fees paid for the specific service giving rise to the claim; or
• The amount specified in the applicable Service Agreement

9.3 Exclusions

We shall not be liable for:

• Loss of profits, revenue, business, or anticipated savings
• Indirect, special, or consequential losses
• Losses arising from your failure to maintain adequate backups
• Losses caused by factors beyond our reasonable control
• Any liability excluded by law

9.4 Nothing Excluded

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold Reddome harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms or any Service Agreement
• Your failure to obtain necessary authorisations for testing
• Your violation of any laws or third-party rights
• Any third-party claims relating to systems you have authorised us to test
• Your misuse of deliverables or reports

11. Termination

11.1 Termination for Convenience

Either party may terminate an engagement by providing thirty (30) days written notice, subject to payment for all services rendered up to the termination date.

11.2 Termination for Cause

Either party may terminate immediately if:

• The other party commits a material breach and fails to remedy it within fourteen (14) days of written notice
• The other party becomes insolvent or enters administration
• Continued performance would require either party to violate applicable law

11.3 Effects of Termination

Upon termination:

• All outstanding fees become immediately payable
• Each party shall return or destroy the other party's Confidential Information
• Clauses relating to confidentiality, intellectual property, and limitation of liability shall survive

12. Reddome Academy Terms

The following additional terms apply to Reddome Academy training services:

12.1 Enrolment

• Course enrolment is subject to availability and our acceptance
• Full payment is required before course access is granted
• Course dates and schedules are subject to change with reasonable notice

12.2 Cancellation and Refunds

• Cancellations more than 14 days before course start: Full refund less £50 administration fee
• Cancellations 7-14 days before course start: 50% refund
• Cancellations less than 7 days before course start: No refund (course credit may be offered)
• Failure to attend without prior notice: No refund

12.3 Course Materials

Course materials are provided for personal educational use only. You may not share, reproduce, or distribute course materials without our written permission.

12.4 Certifications

• Certification is subject to successful completion of any required assessments
• We reserve the right to revoke certifications obtained through fraud or academic dishonesty
• Certifications are valid for the period stated at time of award

12.5 Code of Conduct

Academy participants must conduct themselves professionally and respectfully. We reserve the right to remove participants who engage in disruptive, discriminatory, or unethical behaviour.

13. Website Use

13.1 Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of the website
• Transmit any malicious code or harmful content
• Collect information about other users without consent

13.2 Website Content

The content on our website is provided for general information purposes. While we strive to keep information accurate and up-to-date, we make no warranties about the completeness or accuracy of website content.

13.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

14. Governing Law and Disputes

14.1 Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms or our services.

14.3 Dispute Resolution

In the event of any dispute, the parties shall first attempt to resolve the matter through good faith negotiations. If negotiations fail, either party may pursue formal legal remedies.

14.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.5 Entire Agreement

These Terms, together with any applicable Service Agreement, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. For existing engagements, the Terms in effect at the time of the Service Agreement shall apply unless otherwise agreed.

We encourage you to review these Terms periodically for any updates.